Dealing with Demanding People
Time
(Wednesday) 12:00 pm - 1:00 pm PST
Location
International Builders Show
Event Details
My work with builders has proven that this may be one of the most essential and valuable skills for long-term success in our industry. Without it, many find themselves fighting
Event Details
My work with builders has proven that this may be one of the most essential and valuable skills for long-term success in our industry. Without it, many find themselves fighting (and losing) battles that could have easily been avoided.
Builders often look at customer opportunities through rose-colored glasses, assuming the best and ignoring potential dangers inherent to the building process; especially considering the emotional roller coaster experienced by most buyers.
To be successful in the construction industry requires being successful with people – especially demanding and contentious people. The emotional process of building a new home or remodeling an existing one can, and often does, bring out the worst in people, leading to conflict, damaged relationships and costly compromise.
By establishing an environment of proactive problem solving, builders can not only mitigate the damaging effects of conflict before they happen, but maintain control and protect their profit in the process.
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