Today’s complex customer presents an increasing array of challenges, especially concerning unrealistic expectations for service and pricing. To deliver an excellent experience and produce optimal profitability requires a systematic process to effectively mitigate these demands and maintain win-win outcomes.

In this webinar, veteran KBIS speaker Fred Reikowsky, broadens the definition of the word “customer” and provides clear insight into understanding what each one needs for a builder to succeed. Learn how to define what “value” really means for all stakeholders, and how to implement a documented system to ensure it’s not compromised at any point, beginning with sales and ending with warranty.

This 1-1/2-hour workshop will cover 3 fundamental mandates to ensure optimal outcomes for all stakeholders – true “Win-Win” outcomes!  Take advantage of this NKBA Resource for Kitchen and Bath Professionals by registering for KBIS 2025 below, and invite your entire team to attend as well.

Click here to register.